Course Outline:

This course primarily focuses on preparation for work in an office environment, but many students use it as a stepping stone for entry to third level courses in the areas of business, computers and accountancy. Work placement is a mandatory element to the course and allows students to gain experience in a busy office environment. Some students also use this course as useful preparation for subsequent third level studies.

  • Business Administration 5N1610
  • Bookkeeping Manual & Computerised 5N1354
  • Word Processing 5N1358
  • Text Production 5N1422
  • Audio Transcription 5N1549
  • Payroll Manual & Computerised 5N1546
  • Marketing Practice 5N1400
  • Information & Administration 5N1389
  • Customer Service 5N0972 or Communications 5N0690
  • Work Experience 5N1356

Course Duration:

This is a one-year full time course and runs from September to May.

Entry requirements:

  • Leaving Certificate/LCVP or Leaving Cert Applied
  • A QQI/FETAC Level 4 qualification
  • Mature students (age 23+) welcome
  • Interview

Student Testimonial:

Robert Kenny

“As a student studying Business Administration at CCFE, class of 2020, I found the course was very interesting, well-rounded, and well presented by the lecturers. I learnt important skills like typing and proof-reading which will greatly help me while furthering my education. I recommend this course to anyone who is interested in starting their own business or unsure which business career field they would like to pursue because it covers a bit of everything! I plan to use my certificate as a steppingstone to study Finance at Maynooth University.”


Once you have applied online you will be called for an interview within a few weeks. QQI examination fees cost €50, although Medical Card holders are exempt from paying this fee on production of a valid medical card. Books and essential class materials may also be required. A €200 Government levy will apply on acceptance of a place on PLC course, but medical card holders and those in receipt of a maintenance grant will be exempt. A €100 Student Services fee also applies.

Detailed Course Outline:

Business Administration

Gain an understanding of the functions of organisation structures; HR, Operations, Finance, IT, Marketing and also the external factors affecting business.

Book-keeping Manual & Computerised

Complete books of first entry with appropriate VAT departmental analysis.

Word Processing

Generate documents and apply a range of text formatting features, templates, mail merge, labels etc.

Text Production

Examine house-styles for a range of business documents, produce documents with accepted rules for formats and conventions, attain 35 wpm typing speed with 97% accuracy

Audio Transcription

Examine operation of an audio transcription unit and follow dictated material to produce a document.

Payroll Manual & Computerised

Process payroll for employees under appropriate tax systems

Marketing Practice

Introduces students to the principles of marketing and how to undertake research and develop marketing plans.

Information & Administration

This module covers all aspects of Office Procedures from how to file correctly to the features of different business structures.

Customer Service

Telephone techniques, dealing with difficult customers, consumer legislation and equality legislation etc.

Work Experience

Preparation for work experience a related field area along with two week placement.

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