Successful completion of this course will result in a QQI Level 5 Certificate in Community Health Services, 5M4468.

Course Outline:

This course offers comprehensive training for participants interested in working in the Retail Pharmacy Sector. Students will gain a knowledge of science-based subjects, IT skills, ‘Over the Counter Medicines’ and customer service experience.

Course Content:

  • Nutrition 5N2006
  • Anatomy and Physiology 5N0749
  • Retail Selling 5N1619
  • Reception and Frontline Skills 5N1407
  • Word Processing 5N1358
  • Safety and Health at Work 5N1794
  • Customer Service 5N0972
  • Work Experience 5N1356
  • IPU Medicines Counter Assistant Certificate

Course Duration

This is a full-time one-year course which runs from September to May.

Entry Requirements

A Leaving Certificate, Leaving Certificate Applied or equivalent is required, although exceptions are given to mature students who are over 23 years of age. Entry is subject to interview.

Careers and Progression:

  • Participants may seek employment within the Retail Pharmacy Sector.
  • ln addition a full QQI Level 5 Certificate facilitates entry, on a competitive basis, to a range of third-level institutions.
  • Successful candidates may apply to Pharmacy Technician courses.


There are no fees to study this course.

Detailed Course Outline:


Students will study the nutritional composition of food and the effects of food and nutrition on an individual’s health and personal wellbeing.

Anatomy and Physiology

The anatomy and physiology module equips students with the knowledge, skill and competence to understand the structure and function of the human body and the interrelationship between its systems.

Word Processing

Generate documents and apply a range of text formatting features, templates, mail merge, labels etc.

Retail Selling

The retail selling module is designed to give students the knowledge and skills to confidently in a range of retail selling environments.

Reception and Frontline Skills

This module will give students the customer service and administration skills necessary to carry out reception related tasks and operations as a front line representative in a range of organisations.

Customer Service

Telephone techniques, dealing with difficult customers, consumer legislation and equality legislation etc.

Safety and Health at Work

The aim of this module is to provide students with the competence and knowledge to provide and maintain a safe working environment

Work Experience

Work Experience placement in a related vocational area is an integral part of this course. Students must obtain work experience placement themselves..



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