Customer Service QQI Level 5
This award will equip the learner with the understanding of the value of the customer service discipline as well as knowledge and skills to provide effective customer service within a work, social or voluntary environment, operating independently or as part of a team.
Learners will be able to
- explore the role of customer service in organisational effectiveness To facilitate the learner to explore the role and responsibilities of a representative of an organisation and work effectively as part of a team
- To meet customer needs, handle customer complaints and deliver good customer care
- create an awareness of consumer protection legislation, appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture
- assist the learner to develop the academic and vocational language, literacy and numeracy skills related to Customer Service.
Course Dates
Tuesday 6.30pm-9.30pm
January: 28th
February: 4th, 11th, 25th
March: 4th, 11th, 18th, 25th
April: 1st, 8th
Fee
€245
Examination fee of €20 is payable for non medical card holders for certification of the course. If you have a valid medical card you will be exempt from the examination fee but a copy of this must be emailed on application to [email protected]
Start Date
Tuesday 28th January @ 6.30pm