Customer Service QQI Level 5 – Castlebar Campus

This award will equip the learner with the understanding of the value of the customer service discipline as well as knowledge and skills to provide effective customer service within a work, social or voluntary environment, operating independently or as part of a team.


Learners will be able to

  • explore the role of customer service in organisational effectiveness To facilitate the learner to explore the role and responsibilities of a representative of an organisation and work effectively as part of a team
  • To meet customer needs, handle customer complaints and deliver good customer care
  • create an awareness of consumer protection legislation, appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture
  • assist the learner to develop the academic and vocational language, literacy and numeracy skills related to Customer Service.

Course Dates

January: 17th, 24th, 31st

February: 7th, 21st, 28th

March; 6th, 14th, 21st

April: 10th, 17th



Examination fee of €20 is payable for non medical card holders for certification of the course. If you have a valid medical card you will be exempt from the examination fee but a copy of this must be emailed on application to [email protected]

Start Date

Wednesday 17th January @ 6.30pm

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