Frontline Office Skills Level 5 – Westport
- Examine the skills, functions and responsibilities of a receptionist
- Outline the products, services, key policies, structures and personnel of an organisation
- Explore the range of telecommunications network equipment used within a reception
- Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
- Outline aspects of safety and health at work legislation pertaining to working within a reception
- Identify the process for the flow of information to and from an organisation
- Plan a reception layout and describe office equipment in the reception area
- Apply a range of communication skills including personal, interpersonal and technological proficiencies
- Operate a range of equipment in the reception area
- Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
- Display a professional approach to receiving visitors
- Present a range of documents including order form, invoices and processing travel expenses
- Apply a range of general administrative skills within the reception and or front office context
Course Dates
Tuesday 6.30pm-9.30pm
January: 28th
February: 4th, 11th, 25th
March: 4th, 11th, 18th, 25th
April: 1st, 8th
Start Date
Tuesday 28th January @6.30pm
Fee
€245
Examination fee of €20 is payable for non medical card holders for certification of the course. If you have a valid medical card you will be exempt from the examination fee but a copy of this must be emailed on application to [email protected]