Frontline Office Skills Level 5 – Westport

  • Examine the skills, functions and responsibilities of a receptionist
  • Outline the products, services, key policies, structures and personnel of an organisation
  • Explore the range of telecommunications network equipment used within a reception
  • Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
  • Outline aspects of safety and health at work legislation pertaining to working within a reception
  • Identify the process for the flow of information to and from an organisation
  • Plan a reception layout and describe office equipment in the reception area
  • Apply a range of communication skills including personal, interpersonal and technological proficiencies
  • Operate a range of equipment in the reception area
  • Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
  • Display a professional approach to receiving visitors
  • Present a range of documents including order form, invoices and processing travel expenses
  • Apply a range of general administrative skills within the reception and or front office context

Course Dates

October:3rd, 10th, 17th, 24th

November: 7th, 14th, 21th, 28th

December: 5th, 12th, 19th

January: 9th

Start Date

Monday 3rd October @6.30pm



Examination fee of €20 is payable for non medical card holders for certification of the course. If you have a valid medical card you will be exempt from the examination fee but a copy of this must be emailed on application to

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